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Complaints Book

Temporary page. The official online Complaints Book (Libro de Reclamaciones) form will be enabled after legal review (Peru’s Consumer Protection Code, Law No. 29571).

In the meantime, you can file a claim or complaint by writing to us with your name, ID number, contact details, product and a description of the issue. We’ll reply within 15 business days at most.

Email [email protected]Message us on WhatsApp

Claim (reclamo): dissatisfaction with our products or services. Complaint (queja): dissatisfaction unrelated to the products or services, or with the service you received.